IT Solutions
A one-stop-shop for your administrative IT tasks, EAG 1Source offers top-notch outsourced IT products and services that will help your company meet and exceed its goals.
Industries of Operation
While EAG 1Source started operations by serving oil and gas companies, we now provide a complete collection of IT solutions across several industries:
- Upstream Oil & Gas
- Midstream Oil & Gas
- Utilities
- Manufacturing
- Refineries
- Trucking & Transportation
- Chemical
- Logistics
Our team of knowledgeable experts will review your needs and capabilities to craft a custom package that meets your specific situation.
We concentrate our efforts on the following IT solutions:
- Cloud & Infrastructure
- Desktop & Field Support
- Application Services
- Advisory Services
EAG 1Source hires experienced Engineers, Architects, and senior-level IT professionals with multi-faceted skillsets so that your IT needs are addressed from the first contact. With experience working with companies of all shapes, sizes, and specialties, our IT experts employ a time-tested 5-step process that addresses your specific needs
- Evaluate - Determine your current capacity.
- Analyze - Perform a gap analysis to gauge your business needs.
- Implement - Introduce our recommendations, including software, testing, and/or training.
- Maintain - Offer all necessary support, complete with help via phone, portal, web, or in-person.
- Grow - Keep improving your business by focusing on your daily operations.
Cloud & Infrastructure
Now more than ever, companies need cloud computing that employees can depend upon, no matter where they are or what time it is. EAG 1Source delivers stability and security so your home office, field offices, and remote operatives can communicate and work as efficiently as possible. Our services include:
- IT Software Installation
- Server Maintenance
- Backup Maintenance
- Disaster Recovery
- Cybersecurity
- Antispam Measures
- Database Configuration
- Desktop Support
This won’t be a one-time operation. Our technicians will perform regular diagnostics to ensure that your company’s platform meets and exceeds industry best practices. We serve as an objective 3rd party when helping you rationalize and audit your current IT infrastructure.
Field & Desktop Support
No matter where your people and projects are located, EAG 1Source makes our IT experts available to meet your business needs. You can get the help you need in the following ways:
- Site visits
- Scheduled meets to discuss strategy and operations
- Assistance via e-mail, phone, chat, or web
- Customer care representatives based in the United States
We will get you the help you deserve so you can return to the work of growing your company. With a low case reopen rate, EAG is an engaged help center that values client relationships.
Application Services
Our experts are well-versed in all the administrative applications you need for your standard working day. Our support professionals will assist with the following services:
- Device and mobility management, specifically for applications like Office 365
- Desktop, network, printer, and vendor management
- Phone, account, & client management
- Business Analyst support, troubleshooting, and maintenance for oil and gas specific applications
EAG can recommend certain applications to clients, handle the installation of new ones, and provide ongoing maintenance as needed. We can also work with existing client applications and optimize them through API’s, integration, and workflows. Our job is to be your trusted IT expert so you can focus on your business operations.
Advisory Services
As project management authorities, we know what it takes to make your technology come alive so that you find increased success for your company. We will partner with your leadership team to deliver critical assistance with:
- IT Due Diligence
- Acquisition & Merger Support
- Hardware & Software Evaluation/Implementation
- Program Management
- New Employee Onboarding
- Executive Advisory Services
We want to be the team behind your team for all of your information technology needs. You no longer have to hire in-house IT staff to handle on-going maintenance, saving your company money on resources. If we can take all of the IT work off your hands, you can spend more time actually improving your business and helping your customers.